Right and Responsibilities of Patients
- You will be greeted courteously
- You have a right to confidentiality
- You have a right to see your medical records subject to the limitations of the law
- You will be informed if there will be a delay with your appointment
- You will be referred to a consultant when the GP thinks it is necessary
Your responsibilities to us:
- Please treat all surgery staff with the same respect – we are all just doing our job
- Do not ask for information about anyone other than yourself
- Tell us of any change of name or address, so that our records are accurate
- Home visits should only be requested if you are too ill to attend the surgery, and night visits are for emergencies only
- Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency
- Please allow sufficient time for your consultant’s letter or the results of any tests to reach us
- You will be advised of the usual length of time to wait
- Use the prescription counterfoil to request your repeat prescription, by ticking the required items. Please do not request prescriptions over the phone as the receptionist are unable to accept them.
- Please attend for review, when asked, before your next prescription is due