You have a right to see your medical records subject to the limitations of the law
You will be informed if there will be a delay with your appointment
You will be referred to a consultant when the GP thinks it is necessary
Your responsibilities to us:
Please treat all surgery staff with the same respect – we are all just doing our job
Do not ask for information about anyone other than yourself
Tell us of any change of name or address, so that our records are accurate
Home visits should only be requested if you are too ill to attend the surgery, and night visits are for emergencies only
Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency
Please allow sufficient time for your consultant’s letter or the results of any tests to reach us
You will be advised of the usual length of time to wait
Use the prescription counterfoil to request your repeat prescription, by ticking the required items. Please do not request prescriptions over the phone as the receptionist are unable to accept them.
Please attend for review, when asked, before your next prescription is due