Duty of Candour and Being Open

The Duty of Candour regulations came into force for GP practices in April 2015. The Duty of Candour is a statutory (legal) duty to be open and honest with all our patients, or families, when something goes wrong that appears to have caused or could lead to significant harm in the future. In other words, the surgery must tell you about any incident where the care or treatment may have gone wrong. You will be informed about what has happened as soon as reasonably practical. This will also be followed up with a written account including an apology. You will then be informed abut what will happen next, for example what safety measures will be taken or what investigation will be carried out. You will be kept informed about any investigation and its outcome.

The Care Quality Commission (CQC) is the national regulator of health and social care organisations in England and is responsible for monitoring compliance with standards such as the duty of candour.
Contact details as follows:
Telephone Number: 03000 616161
www.cqc.org.uk/content/regulation-20-duty-candour