Friends and Family Test Results

January 2020

Download the FFT Results – January 2020

Comments from January 2020:

– Everything dealt with very quickly with no fuss, excellent

– Reception very good and helpful, Sister Lesley brilliant I don’t know how you could improve

– The Sister was very good and answered my questions

– Nurse was really good, and discussed everything properly

– Talked about the issue and explained what was needed

– Doctor gave good advice, she listened to me she had already read the letter from the hospital, when I got into her room, I would go to her anytime

– All good very helpful clear instructions

– Care has always been good quality, only downside sometimes is the availability of appointments/reception staff

– Excellent care today the nurse was very kind and provided us with lots of information when asked. Really helped my daughter to feel at ease

– Surgery is comfortable and warm, Drs are obliging

– Nurse Lesley is friendly and reception

– Being able to get in more easily

– I am satisfied with my care today

– Very thorough

– Pre-bookable appointments need to be available more

December 2019

Download the FFT Results – December 2019

Comments from December 2019:

– Good – understanding

– Have been taken great care of

– Seen straight away

– Involved

– Dr Singh spent time talking to me and I feel better, not just because of good test results, but because he is paying attention to me and looking after me

– Everything

– Dr good

– Very efficient, there for all my needs

– Dr needs to listen more to what the patient has to say about how their illness makes them feel and how it affects them, instead of just reading off a list of questions off the computer, made me feel he didn’t understand my situation at all, a bit of empathy goes a long way

November 2019

Download the FFT Results – November 2019

Comment from November 2019:

– I am happy with the care I get from this surgery

– Care today was good

– Dr Singh listens to you and gives you a thorough examination, put his patients first

– It is easy to get an appointment, Receptionists are helpful, I have total confidence in Dr Singh

– The Doctor knows me quite well, makes me feel at ease to explain my issues, very supportive GP to me and my family. Overall care is brill, thank you

– As usual the care was excellent and explained very well by Dr Singh, a very good Doctor.

– Dr Singh is a really good Doctor, he always listens and his care is excellent.

– Always pleasant and caring attitude. Take time to listen.

– Very good no improvements needed

– Very good

– Dr Singh is an excellent Doctor in every way

– Very caring and considerate Doctor

– Care was good and explained to me

– Nothing can be improved

– Very good, he was helpful.

– Very thorough examination, explained everything about the treatment required.